CEU's - .5

When it comes to an organization’s employees, teams, products, etc., people talk about “Quality”, but what does the word really mean?  How do you really determine quality and deal with the issues detracting from high quality?  Quality Tools provides participants with the knowledge they need to identify and analyze organizational problems impacting continuous improvement environments.  Deming’s Shewhart Cycle is the foundation for this course, providing the tools and techniques needed to solve problems quickly. 

This LearnFirm.com course includes exercises, knowledge quizzes, and scenario evaluations.  Students can either read the script or listen along as an audio portion talks them through the materiial. 

Participants are required to apply the tools learned to review a scenario and identify, analyze and ideally solve a specific problem.  Case study simulations and specific condition evaluations allow participants to fully understand when and where to use each tool.  A comprehensive workbook recaps all the course highlights, giving learners a reference they can use well after the course is completed.

Learning Objectives

• Define quality fundamentals
• Describe the components in the Shewhart Cycle
• Identify the different types of teams in an organization
• Summarize which tools identify issues
• Recognize the tools that analyze problems
• Recognize tools that both identify and analyze problems
• Analyze scenarios and determine correct applications for each quality tool
• Evaluate a case study and decide which quality tools are most appropriate to use

Course Content

• Quality Fundamentals
• What is Quality?
• Who Should Use Quality Tools?
• Effective Teamwork
• Tools to Identify and Tools to Analyze
• Brainstorming
• Nominal Group Technique
• Flow Charting
• Affinity Diagrams
• Cause and Effect Diagrams
• Force Field Analysis
• Dot Plots
• Tree Diagrams
• Pareto Diagrams
• Scatter Diagrams
• Prioritization Matrices
• Tool Application Drills
• Case Study
• Exam

Technical Requirements

- Windows XP, Vista or Windows 7

- Internet Explorer or Fire Fox (Internet Explorer Recommended)

- 32 MB RAM

- Adobe Acrobat Reader (Free Download)