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Interaction Skills for Auditors

Course Cost: $189.00
Course Hours: 4
Instructor Profile

Course Description

Quality auditors must have a refined skill set to be successful.  Much of the training and education surrounding auditing focuses on the mechanics of auditing.  However, most auditors agree that the key to an effective audit comes from the information gained during one-on-one interactions between the auditor and the auditee.  Because of the intense interpersonal nature of an audit, quality auditors must have excellent interaction skills.  

This course teaches auditors how to build rapport quickly and efficiently using Neuro Linguistic Programming (NLP).  Using NLP in the interactions taking place during an audit, interpersonal communications are greatly improved.  When relationships are built quickly, auditors are able to gather high quality data.  The application of NLP to an audit interaction gives the auditor’s a powerful technique to add to his/her tool box. 

Learning Objectives

Module 1: Introduction to Neuro Linguistic Programming

  • Understand where NLP skills can be used in the audit process
  • Define the term Neuro Linguistic Programming (NLP)
  • Describe the history of NLP
  • Understand the most critical aspect to communication

Module 2: Beliefs in Neuro Linguistic Programming

  • Understand how beliefs can either help or hinder the audit interaction
  • Identify the meaning of beliefs used in NLP
  • Analyze some of the self defeating beliefs you might have when conducting an audit

Module 3: Components to Effective Communication

  • Identify the difference between intra-personal, inter-personal and group communication
  • Learn the three things that excellent communicators do
  • Understand how to create a defined outcome
  • Identify the components to sensory acuity
  • Recognize aspects of human communication that you can pay attention to in an audit interaction
  • Know why flexibility in an interaction is so critical

Module 4: The Representation System in NLP

  • Understand that all the information we receive is processed through our five senses
  • Define the VAK system
  • Understand the VAK system and how it relates to NLP
  • Identify aspects of communication behavior as they relate to the visual, auditory and kinesthetic representation systems

Module 5 - Visual, Auditory and Kinesthetic Words

  • Recognize visual, auditory and kinesthetic words
  • Match visual, auditory and kinesthetic statements to the correct representation

Module 6: Eye Accessing Cues in Neuro Linguistic Programming

  • Understand all representation systems involving eye accessing cues
  • Identify visual remember eye positions
  • Identify visual construct eye positions
  • Identify auditory remember eye positions
  • Identify auditory construct eye positions
  • Identify kinesthetic eye positions
  • Identify internal dialogue and music eye positions

Module 7: Mirroring and Matching to Build Rapport:

  • Know the different aspects of communication that an auditor can mirror and match
  • Understand how to build rapport using mirroring and matching
  • Identify the difference between matching and mirroring
  • Know the two types of mirroring
  • Define different types of communication channels

Module 8: Matching and Mirroring Body Language

  • Identify the different aspects of body language that can be matched and/or mirrored
  • Identify breathing patterns that indicate someone's VAK system
  • Understand how to match breathing
  • Identify gestures that indicate someone's VAK system
  • Identify head movements that indicate someone's VAK system
  • Identify postures that indicate that indicate someone's VAK system

Module 9: Matching and Mirroring Vocal Characteristics

  • Understand the four components to vocal characteristics
  • Identify vocal characteristics of visual, auditory and kinesthetic speakers

Module 10: Mastering the Art of Neuro Linguistic Programming

  • Know the steps in involved in how humans learn
  • Identify unconsciously incompetent, consciously incompetent, consciously competent and unconsciously competent stages of human development
  • Understand why it's important to practice NLP with care

 


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