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Quality Tools

Course Cost: $289.00
Course Hours: 5
Instructor Profile

Course Description

CEU's - .5

This course includes exercises, knowledge quizzes, and scenario evaluations.  This course is designed into convenient modules.  Each module is an individual Flash movie that will keep the learner interested and engaged in his/her learning experience. 

Participants are required to apply the tools learned to review a scenario and identify, analyze and ideally solve a specific problem. Case study simulations and specific condition evaluations allow participants to fully understand when and where to use each tool. A comprehensive workbook recaps all the course highlights, giving learners a reference they can use well after the course is completed.

Learning Objectives

Module 1 – Introduction to Quality Tools

  • Define quality
  • Understand why continuous improvement cannot happen without quality tools
  • Identify the stages of the Shewhart Model
  • Define each stage in the PDSA model
  • Know the basic components of organizational change
  • Identify the components of an effective team

Module 2 – All the Tools

  • Understand the importance of data in creating continuous improvement
  • Identify tools that generate data
  • Identify tools that both generate and analyze data
  • Identify tools that analyze data

Module 3 – Brainstorming

  • Know the reasons for brainstorming
  • Understand when to use brainstorming
  • Identify three distinct types of brainstorming
  • Know the steps involved in the three different types of brainstorming
  • Understand the guidelines for conducting a brainstorming session

Module 4 – Flow Charting

  • Define flow charting
  • Understand when to use a flow chart
  • State the different uses for flow charting
  • Identify the different symbols used in simple flow charting
  • Describe the guidelines for flow charting

Module 5 – Affinity Diagrams

  • Define affinity diagrams
  • Identify when to use an affinity diagram
  • State the steps for affinitizing information
  • Describe the critical guidelines for using an affinity diagram

Module 6 – Cause and Effect Diagrams

  • Define a cause and effect diagram
  • Understand when to use a cause and effect diagram
  • Define the steps in creating a cause and effect diagram
  • Identify guidelines for using a cause and effect diagram

Module 7 – Force Field Analysis

  • Understand all the components in a force field analysis
  • Determine when to utilize force field analysis
  • Identify the tools used in conjunction with a force field analysis
  • Recall the steps in conducting a force field analysis

Module 8 – Tree Diagrams

  • Identify the meaning for a tree diagram
  • Understand when to use a tree diagram
  • Identify the steps needed to create a tree diagram
  • Recognize critical guidelines needed for creating a tree diagram

Module 9 – Prioritization Matrices

  • Know the definition of a prioritization matrix
  • Identify when to use a prioritization matrix
  • Describe the meaning of a data set
  • Know how to construct a prioritization matrix
  • Define the guidelines for using a prioritization matrix

Module 10 – Dot Plots

  • Understand the definition of a dot plot
  • Know when to use a dot plot
  • Understand the steps in creating a dot plot
  • Identify the guidelines in creating a dot plot

Module 11 – Pareto Diagrams

  • Know the definition of a Pareto diagram
  • Identify when to use a Pareto diagram
  • Identify the steps in creating a Pareto diagram
  • Understand the guidelines for creating a Pareto diagram

Module 12 – Scatter Diagrams

  • Understand the definition for a scatter diagram
  • Know when to use a scatter diagram
  • Differentiate between negative and positive correlations
  • Identify the steps for creating a scatter diagram
  • Understand the guidelines for using a scatter diagram

Module 13 – Nominal Group Techniques

  • Explain the meaning of the term nominal group technique
  • Know when to use nominal group techniques
  • Outline the purpose of using nominal group techniques
  • Describe the order of steps in a nominal group exercise
  • State the guidelines for conducting a successful team session using nominal group techniques

Module 14 – Scenario Analysis

  • Apply all of the tools in different scenarios

Upon successful completion of the course and exam, students can download a Certificate of Completion.


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